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Business hours: Monday - Friday, 9:00 - 18:00 CET
Usually within 24 hoursFrequently Asked Questions
How do I export my products to CSV?
Click "Export" in the toolbar. "Export Page" downloads the products shown on the current page; "Export All" downloads your whole catalog (up to your plan's product limit), including the optional columns you have turned on. Very large catalogs are exported through a Shopify bulk operation, so it does not time out.
How do I import products from CSV?
Click "Import" and select your CSV or Excel (.xlsx) file. ShopCSV reads its own export format, Shopify's current and legacy product CSV templates and Matrixify's Products sheet. Products are matched by Handle (variants by SKU or variant name); new handles create new products. A preview shows what will be created, updated or skipped before anything is saved, and empty cells leave values unchanged. If your file uses other column names, choose the matching field for each one in the preview; ShopCSV remembers your choices for your store. Problems are listed with the line, the column and what to fix, and you can download them as a CSV file. ShopCSV never deletes products or variants by import: Matrixify rows with DELETE or REPLACE are skipped.
Can I undo changes?
Yes. Before saving, use the Undo/Redo buttons or Ctrl+Z / Ctrl+Y; nothing reaches Shopify until you click "Save" and confirm the review. After saving, open "History": your last 20 saves and imports (up to 90 days) can be undone in one click. Undo only puts back what ShopCSV changed and keeps anything changed since.
How do I schedule a sale?
Edit prices (or any other field) in the table, then choose Schedule → "Schedule these changes…" instead of Save. Pick when the changes start and, optionally, when they are undone automatically. Schedule → "Scheduled changes" lets you cancel a schedule, undo it now or keep the changes. A value changed in Shopify in the meantime is not overwritten.
Which fields can I edit?
Titles, prices, compare-at prices, SKUs, stock (total or per location), status, vendor, type, tags and category are always available. Under "Columns" you can add description, SEO title and description, collections, images (alt text, order, add by URL), barcode, cost, weight, HS code, country of origin, tax and shipping settings, metafields, Markets/B2B price lists, sales channels (ShopCSV asks for this access only when you turn the column on) and variant options (rename, reorder, add).
What are the plan limits?
- Free: Up to 100 products
- Starter ($4.99/mo): Up to 1,000 products
- Pro ($9.99/mo): Unlimited products
How do I cancel my subscription?
Go to your Shopify Admin → Settings → Apps and sales channels → ShopCSV → Cancel subscription. You can also uninstall the app to cancel immediately.
Still Need Help?
If you couldn't find an answer to your question, please don't hesitate to contact us. When reaching out, please include:
- Your store URL (yourstore.myshopify.com)
- A description of the issue
- Screenshots if applicable
- Steps to reproduce the problem
We're here to help and will get back to you as soon as possible!