Support & Contact

Last updated: February 4, 2026

Email Support

Get help via email. We typically respond within 24 hours.

[email protected]

Response Time

Business hours: Monday - Friday, 9:00 - 18:00 CET

Usually within 24 hours

Frequently Asked Questions

How do I export my products to CSV?

Click the "Export" button in the toolbar. You can choose to export all products or only selected/filtered products. The CSV file will download automatically.

How do I import products from CSV?

Click "Import" and select your CSV file. The file should match the format of our export. Products are matched by Handle or ID for updates. New handles create new products.

Can I undo changes?

Yes! Use the Undo/Redo buttons in the toolbar, or press Ctrl+Z / Ctrl+Y. Changes are only saved to Shopify when you click "Save Changes".

What are the plan limits?
  • Free: Up to 100 products
  • Starter ($4.99/mo): Up to 1,000 products
  • Pro ($9.99/mo): Unlimited products
How do I cancel my subscription?

Go to your Shopify Admin → Settings → Apps and sales channels → ShopCSV → Cancel subscription. You can also uninstall the app to cancel immediately.

Still Need Help?

If you couldn't find an answer to your question, please don't hesitate to contact us. When reaching out, please include:

We're here to help and will get back to you as soon as possible!