Contact Us
Need help with ShopCSV? We're here to assist you! Reach out to us at [email protected] and we'll get back to you within 24 hours.
Frequently Asked Questions
How do I export my products to CSV?
Click the "Export" button in the toolbar. You can choose to export all products or only selected/filtered products. The CSV file will download automatically.
How do I import products from CSV?
Click "Import" and select your CSV file. The file should match the format of our export. Products are matched by Handle or ID for updates. New handles create new products.
Can I undo changes?
Yes! Use the Undo/Redo buttons in the toolbar, or press Ctrl+Z / Ctrl+Y. Changes are only saved to Shopify when you click "Save Changes".
Can I edit inventory quantities?
Yes! ShopCSV supports editing inventory quantities directly in the grid. Simply edit the "Inventory" column for any variant. When you save, the app will automatically activate inventory at the correct location if needed and update the quantity.
What are the plan limits?
- Free: Up to 100 products
- Starter ($4.99/mo): Up to 1,000 products
- Pro ($9.99/mo): Unlimited products
What happens if I use a duplicate Handle or SKU?
ShopCSV validates your changes before saving to prevent issues:
- Duplicate Handles: Shopify requires unique handles for each product. If you try to change a handle to one that already exists, you'll see an error and must fix it before saving.
- Duplicate SKUs: Shopify allows duplicate SKUs (some merchants use the same SKU for bundles or kits). If you enter a duplicate SKU, you'll see a warning but can still save by clicking "Save Anyway".
How do I cancel my subscription?
Go to your Shopify Admin → Settings → Apps and sales channels → ShopCSV → Cancel subscription. You can also uninstall the app to cancel immediately.
Still Need Help?
If you couldn't find an answer to your question, please email us at [email protected]. Include your store URL and a description of the issue.