1. Introduction
Customer Files ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify application.
2. Information We Collect
When you use Customer Files, we collect and store:
- Your Shopify store domain
- Customer IDs for file association
- Uploaded file metadata (name, size, type, upload date)
- The uploaded files themselves on secure server storage
3. How We Use Your Information
- Provide file exchange functionality between customers and admin
- Store and serve uploaded files securely
- Associate files with the correct customer accounts
4. Data Storage and Security
Files are stored on secure servers located in the European Union. We implement security measures including encrypted data transmission (HTTPS/TLS), access control, and server-level security.
5. Data Retention
Files are retained for as long as the app is installed. Upon uninstallation, all files and metadata are deleted within 30 days.
6. Contact Us
If you have questions about this Privacy Policy, please contact us at [email protected]